Purgatory Service: the place between customer satisfaction and dissatisfaction

“Purgatory service” is a term used in customer service to describe the experience of being transferred, tossed or bounced around between multiple representatives or departments without any resolution to the issue. It is named after the concept of purgatory in religious theology, which is a place of temporary punishment where souls are cleansed of sins …

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Abandonment at Birth: How it Affects our Future Behavior

Inadequate care during childhood affects our future behavior. Photo Credit: Bing Abandonment at birth is a traumatic experience that can have long-lasting effects on an individual’s behavior and psychology. It is a type of childhood trauma that can result in issues with trust, attachment, and emotional regulation. In this article, we will explore why abandonment …

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12 tips to avoid hefty Mpesa, Airtel Money and Bank charges

The year is 2023 and Mpesa to bank, Airtel Money to Bank, Bank to Mpesa transaction charges have resumed in earnest after some sabbatical thanks to the Corona Pandemic. If you are rational, the charges have started to bite and sting bitterly. These charges may seem insignificant but when consolidated, they run into hundreds and …

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